Refund and Returns Policy for Xotis.xyz
At Xotis.xyz, we strive to provide you with the best scientific tools for students to support educational growth. We understand that sometimes returns may be necessary, and we aim to make the process as smooth as possible. Below is our Refund and Returns Policy to ensure a clear understanding of how returns and refunds are handled.
Return Policy
- We accept returns on scientific tools for students within 30 days of delivery. To be eligible for a return, items must be in their original condition, unused, and in the original packaging.
- If the product you received is damaged, defective, or incorrect, please contact us immediately at info@xotis.xyz. We will arrange for a replacement or full refund at no additional cost to you.
How to Return an Item
- Contact our customer service team via email at info@xotis.xyz with your order number and reason for the return.
- Our team will provide you with a Return Authorization (RA) number and instructions for returning your item.
- Return the item to the address provided, ensuring it is securely packaged to avoid damage during transit.
Refund Process
- Refunds are issued once we have received and inspected the returned items. Please allow 5-7 business days for us to process your refund.
- The refund will be credited to your original payment method. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
Non-Returnable Items
- We do not accept returns on items that have been used or damaged after delivery, unless they are defective.
- Custom-made or personalized scientific tools for students cannot be returned unless there is a manufacturing defect.
Shipping Costs
- Customers are responsible for return shipping costs unless the product is defective or we made an error with your order.
- Original shipping costs are non-refundable.
Contact Information
If you have any questions regarding our Refund and Returns Policy, or if you need assistance with a return or refund, please feel free to contact us:
- Street Address: 1929 Yscloskey Hwy, St Bernard, LA 70085, USA
- Phone Number: (843) 332-3380
- Email: info@xotis.xyz